If you’re looking for glamour, keep looking. Our anniversary weekend had three hours of glamour–the rest of the time was about as sweaty and unglamorous as possible. đ Here’s the story:
We ordered a bedroom set on the fourth of July–everything (two nightstands, a dresser, a book shelf, and a bed) was meant to arrive within a week. A week came and went and we still hadn’t received anything.
A week after that, still no furniture in sight, I called Target and learned that that the nightstands and dresser had been so severely damaged in transit that the shipping company had to return them before they ever arrived. What the shipping company had failed to do was notify us or the company we ordered from. You know, anyone who would be able to remedy the situation.
I was told that some of the items had been discontinued since we’d ordered them, so we were out of luck. Not believing this (it had only been a couple of weeks!), I went online and reordered the furniture myself–which was very much in stock.
A few days after this phone call, we received the book shelf, undamaged (we later learned it wasn’t shipped by The Worst Company; more on that later). We assembled it and set it up in our room–it’s the only piece of furniture from the initial purchase that we have today. Foreshadowing.
Before I jump into this saga, I must note that early Friday afternoon was lovely–we went on our weekly coffee date and had a gorgeous bouquet of flowers delivered as an anniversary gift from my family!
Now, Friday night. We finally received our nightstands and dresser last Friday night, the kick-off to our anniversary weekend. When we put together the nightstands, we noticed some damage, but nothing that would warrant going through the hassle of a return. Then, the dresser. It was a straight up nightmare.
First of all, it was literally 130+ pounds of thick, heavy wood. Secondly, every single piece of it was damaged in some way. Still, we decided to put it together (mostly because we’d already unboxed it) to see what we were working with. Only we couldn’t put it together because there was so much damage and nothing fit together! When we tried to close the drawers, each one overlapped the one above and below it. It was a joke. A 132 pound, cumbersome, frustrating joke. I do not have photos of this because I was decidedly not in “blogger mode,” but below is a photo of one of the dresser sideboards, just so you can get an idea of what I mean by damaged.
When I called Target, I was told they could offer me a $30 gift card for the damage to “buy wood glue.” Let me clarify: You’re telling me that all you can offer me is a $30 gift card for furniture that arrived three weeks late, completely damaged, and totally un-assembleable? Oh, and it’s cumulatively hundreds of pounds–and we’re responsible repackaging it, loading it, and returning it? Right.
Our anniversary weekend was glamorous from the start, can’t you see? (I was, and always am, as kind as possible to customer service agents. I know it’s not their fault that my items arrived damaged and they’re often not able to do much about it. But also? $30 is a slap in the face. For the record, we ended up with a $75 gift card after I explained our situation again. Still a slap in the face, but less painful.)
Friday night around 7pm, Riley and I sat in frustrated silence as we tried to figure out what to do next. Clearly we had to return this furniture…but how were we going to do that? It was massive and heavy and all half-assembled and damaged. (And all of the boxes were ripped apart into oblivion.) Oh, and we [still] have a king-sized bed frame coming that we’ll have to return, too.
We put all this mess on hold and went out to dinner so that we could make a plan and eat something. We had burgers at Chili’s with a heaping side of frustration and annoyance.
Waking up on Saturday, we decided to tackle the much-dreaded chore of loading up all of this massive furniture and returning it. When I say that I almost lost my entire mind and Jesus on Saturday, I’m not exaggerating. It was 400 degrees, everything weighed triple what I could ever lift with my back, and both Riley and I were already in very unpleasant moods because we shouldn’t have to deal with this. When I spend thousands of dollars on furniture, it should arrive on time and in tact. If it’s not in tact, I should not be held responsible for returning it. Amen. (What if we didn’t have a truck?? We would have to rent one?? Seriously?)
After hours of work and buckets of sweat, we had everything loaded up and secured for the 30 minute drive (or so we thought). Our drive took twice as long because the enormous boxes that were packed with parts and pieces of the furniture, though secured to Riley’s truck, were blowing up in the high winds/high speeds and threatening to fly into the windshield of the car behind us. Our anxiety was sky-high and both of us were supremely OVER. IT.
Then, we pulled into Target. Now we had to unload these nightmarish pieces, plead our case, show the damage, and try to get a refund. The individuals who helped us do the aforementioned steps were incredibly kind, gracious, apologetic, and lovely. Thank God for Texans. There should be a rule that only Texans can work in customer service–the world would be so much happier, I can promise you that.
We learned from the kind folks at Target that there is a company that Target.com uses for oversized orders, and, to put it lightly, it’s the worst company ever. Apparently everything arrives late (check), damaged (check), or not at all (check). (We later corroborated this story online and found literally thousands of complaints against this company.)
By this point, it was Saturday afternoon around 2pm. We were hot, tired, hungry, and we no longer had the promise of a bedroom set, though we’ll still have a massive and heavy king-sized bed frame arriving, which we’ll also have to return (oh joy!). We agree to go to IKEA because we. are. so. sick. of. not. having. bedroom. furniture. We wanted something more “adult,” but by this point, we did not care.
Four hours in IKEA, we purchased two nightstands and a dresser, and I found a bed frame online from another company to order. Done and done. What. Ever. When we finally got home on Saturday, we were exhausted beyond belief, our house was a disaster zone of shipping materials and giant cardboard boxes and half-drunk cups of water and everything else, and we had yet to do even one fun/enjoyable thing to celebrate our anniversary the next day.
We stayed up late putting together furniture before leaving it and going to bed around midnight. When IÂ awoke on Sunday, our anniversary, Riley handed me a beautiful letter first thing that made me laugh and cry and forget about our hellish past two days. I gave him a card, too, and we got showered and dressed and drove downtown to the Four Seasons for a fancy anniversary brunch.
It was gorgeous, it was delicious, the level of service was unparalleled. We were congratulated by every staff person and were given a special Happy Anniversary chocolate plate as well as complementary valet parking. Our morning at the Four Seasons was divine and exactly what we needed to celebrate our sweet day. On the way home from brunch, we stopped by the bakery that baked our wedding cake last year and picked up a pre-ordered mini version of it to enjoy (mini version of the flavor, not the design).
Once home, we took a long nap in our still messy and disastrous house and reminisced about our wedding day and past year. We watched our wedding film, I cried (obviously), and then fed, happy, and well-rested, we tackled the rest of this massive bedroom furniture project. We put everything together from IKEA, set up our room, and cleaned up the house.
Around 8pm, Riley’s sisters and mom came over. We had a champagne toast and cake and we laughed about the ridiculousness of the past few days. This family time was the perfect end to our chaotic weekend and a lovely way to cap off our anniversary.
All that to say, our first anniversary was a truly enjoyable day that I’ll look back on with fondness. However, the days leading up to it were some of the most logistically frustrating of all time and there will be no fondness for miles when I think back on them.
Today, we still haven’t received our bed frame, which we will not unpack, but immediately return in its box. Obviously. We’ll likely move the book case, which no longer matches anything in our bedroom, into one of our guest bedrooms. (Stay tuned to see what our bedroom looks like now and what we’re doing with our second spare room in a new Making a House a Home Vlog tomorrow.)
Moral of the story: do not order oversized items from Target.com ever, for any circumstances, no matter what. Also a moral of the story: marry someone who you love so much that you can make it through messes with laughter and eye rolls instead of screaming and ugliness.
// How did you celebrate your first anniversary? Was it as lively as ours? Have I convinced you never to order large furniture from Target? (Please say yes to the last one!)
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kscruggs07 says
Oh man! That sounds like a stressful weekend, but also very fun to celebrate your 1st anniversary!! Happy anniversary! On our 1st wedding anniversary, I got super sick while we were out for dinner, had terrible service at the original restaurant and ended up going somewhere much more casual, couldn’t eat my meal, and barely made it home before the sickness took over. Maybe all 1st wedding anniversaries are crazy!!
Blair Lamb says
Oh my gosh, maybe it’s a rule that first wedding anniversaries have to be crazy! đ I’m so sorry to hear that you got sick on yours, though it sure makes for a great story. That’s what I try to tell myself in the mess–this will be a great story someday. Someday, but not yet! Hah! Thanks for reading and commenting!
Amanda says
Oh my goodness! That sounds horrendous – I would’ve been so done as well. Glad you have an Ikea close by to (hopefully) solve some of the issues. We certainly had a semi-normal first anniversary in comparison, taking it easy and going out to a nice dinner. But our fifth anniversary is coming up in November and we have a super fun road trip up the east coast planned which I can not wait for!
Blair Lamb says
Yes girl, we were WELL DONE. đ Ikea’s about an hour away, but given the size of Texas, that’s pretty close! Hah! Congratulations on your upcoming fifth wedding anniversary!! OoO, where are you going on the east coast? That’s where I grew up! So many great places to see.
Shelby Coats says
Girl, I hate y’all had to go through all of that!!!! I’m glad your actual anniversary day was a lot better, and that y’all enjoyed your special brunch at Four Seasons! So sweet of them. I had definitely thought about ordering a new small cake for our anniversary, but decided against it since we were out of town on our anniversary weekend. I might do that next year though, cute idea!!
Happy (late) anniversary, friend!!! đ
Blair Lamb says
Aw, you’re so sweet. We’re glad that our actual anniversary was great too because I think I would’ve had a mental breakdown if we had to deal with another day of furniture hell! Happy late anniversary to y’all, too!! đ You should totally order a cake next year–or bake one. You have some mad Martha skills!! đ
emilyabernathy says
That sounds horrible and so so exhausting! So sorry to hear you had to deal with that. I’m glad you had a little bit of fun and glamour for your anniversary, but I totally feel for you about the rest of the weekend. đ Thanks for the warning about ordering over-sized items from Target!
Blair Lamb says
Thanks for your sympathy! đ Yes–stay away from oversized items for sure!!
mlyouellsgmailcom says
Your Target experience sounds VERY similar to what my neighbors went through two months ago with ordering outdoor deck furniture from Target. Everything damaged/delayed/back ordered, etc! Surprising that Target, a reputable company, continues to use them. At least your anniversary turned around for you both. I love reading your blog during my lunch every day đ
Blair Lamb says
Since we’ve dealt with this situation, I’ve heard a few people, and now your neighbors, who have dealt with the same thing. #Ridiculous Thank you for following along and being a dedicated reader–I appreciate that more than you know! đ
ehartung7 says
You have convinced me to never order anything big from target. That is beyond frustrating especially because when you pay for something you want it to be nice! You are a better person than I am about being nice to people who work in customer service. I have been trying to get a dr. Prescription for the last week and between the dr office and CVs I am so done with it all. Is it just me or is most costumer service a list art!? Glad its still good in Texas.
Blair Lamb says
I’m SO glad I’ve convinced you! đ Customer service is definitely a lost art. Smaller companies are much better than big ones, but small companies with great customer service tend to grow and lose their touch. It’s sad!
Tameeka McIntosh says
Oh Blair!! How stressful and totally unnecessary. Im sorry that you guys had to go through all that. But yay for IKEA to the rescue!
So glad to see that your anniversary day was so much better. That brunch looked amazing and I agree a dessert room makes up for a lot! đ
I have recently ordered furniture from Target but since I’m in Australia it was thankfully a much different experience.
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Blair Lamb says
You know what? I could write a book about Target furniture and entitle it: Totally Unnecessary, The Target Furniture Story. đ I’ll give you credit for the title!! Thanks for your support!
I’m glad to hear that Australia’s Target shipping is a better experience. Lucky you! Hugs, friend!